Credit union web design that members trust and examiners respect

Credit union website design sits at the intersection of member trust, regulatory scrutiny, and real conversion goals — a new member should be able to find a rate, open an account, and reach online banking without friction, while your compliance officer sleeps at night. Most credit union sites fail at one end or the other: beautiful but unmaintainable, or compliant but indistinguishable from a PDF. We design credit union websites that do both jobs, because we have been maintaining them in production for financial institutions since 2012.

Credit unions have been a specific target of ADA website lawsuits for years, which is why we build to WCAG 2.1 AA from the first wireframe — contrast, keyboard navigation, screen reader semantics, accessible rate tables and forms — and keep it that way with ongoing scans under a care plan. And unlike agencies that lock you into a proprietary financial CMS with per-page licensing, we build on WordPress your credit union owns outright: your code, your content, your hosting relationship, with the audit trail NCUA and FFIEC examiners expect. We serve credit unions directly and through CUSOs, with integration experience across the Jack Henry, Symitar/Banno, and Velera/PSCU ecosystems.

ADA compliance: the lawsuit risk credit unions actually face

Credit unions have been a named target of ADA website accessibility lawsuits for years — waves of demand letters have hit institutions whose sites failed screen reader navigation, color contrast, or keyboard access. The defensible standard is WCAG 2.1 AA, and the defensible posture is designing to it from the first wireframe: accessible rate tables, forms a screen reader can complete, focus states on every interactive element, and an accessibility statement backed by ongoing scans. A one-time audit certificate does not protect you eighteen months later; a maintained standard does.

Credit union website design that connects to your core

Members do not care where your marketing site ends and online banking begins — they experience one credit union. We design the secure entry points, login handoffs, and SSO seams in front of platforms across the Jack Henry, Symitar/Banno, and Velera/PSCU ecosystems, plus the rate tables, loan calculators, and branch locators members actually come for. The marketing site stays cleanly separated from the banking platform — the architecture examiners want — while the member experience stays continuous.

Own your website: WordPress vs. proprietary credit union CMS

Most credit union website vendors sell a proprietary CMS with per-page licensing and a contract that quietly grows with your content. We build on WordPress your credit union owns outright — code, content, and hosting relationship — with no vendor lock-in and a five-year total cost of ownership that is meaningfully lower. For NCUA and FFIEC examination purposes, ownership also means evidence: you can produce the actual server, the actual logs, and the actual access reviews instead of a black-box SaaS attestation. Hardened correctly on SOC 2 Type II certified infrastructure, WordPress meets the same security bar as the proprietary platforms — we wrote the playbook in our guide to securing WordPress for financial institutions.

A redesign process that respects members and examiners

Credit union website redesigns run on staging while your current site stays live and monitored. Launch is a scheduled, reversible cutover: DNS and redirects planned, rate tables verified, online banking links tested, rollback ready. Budgets are fixed-price after a scoping call — typically mid five figures depending on templates, integrations, and content volume — and ongoing care plans keep the site patched, scanned, and compliant from $79.99/month after launch. Most projects run 8–14 weeks from kickoff to launch.